Refunds & Returns


Returns and Refunds wants you to be pleased with your purchase, that’s why we have a no fuss returns policy. If for any reason you are not completely happy you may exchange unused and unopened products within 30 days for alternative items or a refund. You can find the address on the packing slip included with your package(s).

For reasons of hygiene please do not open items that you wish to send back as we regret that we cannot exchange or refund items once the packaging has been opened. 

Defective Items and Warranty

When an item is operated by batteries we recommend that you check using a different set of batteries and check that they are fitted correctly and positioned to connect with electrical points before returning such items.

If the product is defective, please explain the fault in a covering letter and return it with its original box with all manuals and accessories for a full refund or replacement – We offer a one month warranty on all products, if the item is defective in the first month of purchase contact us, we will then provide you with our free post address.

Goods can be exchanged or refunded up to 30 days of any defect. After 30 days and upon inspection of the returned items, up to a 50% store credit will only be available.

Please note deals and 3 for 2 offers will not qualify for a full refund.

All returned products are tested and will be sent back to you at your expense if they are found to be working or in an unacceptable condition. The return cost for Tracked delivery is $18.50


Health and Hygiene restricts what we can and can’t do in respect to returning intimate items of Lingerie.

If an item is returned and found to have been overly handled and not in the pristine condition we sent it in then health and hygiene restricts us offering an exchange or refund and the item will be returned to you at your expense.

Personal items such as items with a crotch area cannot be exchanged or refunded.


Any refunds or exchanges are dealt with on the day of their return – Guaranteed

Returning an Item

No exchanges can be given until the goods are returned.

We advise you to send goods using tracked delivery as we cannot be held responsible for any loss of your parcel on the way back to us.

If you are returning an item because it is defective, or because of a mistake on our part, please contact us and we will provide you with a free post returns address.

We reserve the right to modify these terms at any time. 

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